FAQ

Frequently Asked Questions

If you have any questions not listed here, send us a request through the contact page or an email at contact@thegivingporch.shop.

1. What areas do you serve?

We serve the Greater Triangle area but are happy to travel for an additional fee. Contact us to discuss options outside our standard service area.

2. How does the process work?

Choose your desired package and specify any preferences during checkout. We’ll then contact you to finalize the details. Then, sit back while we transform your porch!

3. Can I customize my package?

Yes! All packages can be tailored to your preferred season, holiday, or theme. Add your specific requests in the notes at checkout, and we’ll work with you to bring your vision to life.

4. Are seasonal packages refundable?

Specific seasonal packages are nonrefundable due to limited availability and demand. This will be listed in the product description. Other packages can be canceled or rescheduled up to 7 days before installation.

5. What happens to the decorations after the season ends?

We’ll coordinate pickup for items. If you want to keep items, we can arrange for this.

6. Can I request something that’s not listed in the packages?

Absolutely! If you have a specific idea or vision, let us know. We love creating custom designs for our clients.

7. How far in advance should I book?

We recommend booking at least 2–4 weeks in advance to ensure availability, especially during peak holiday seasons.

8. Do you offer packages for other occasions, like birthdays or special events?

Yes! We can create stunning porch displays for any occasion, including birthdays, baby showers, and more. Contact us to discuss your vision.

9. I want to donate money to a nonprofit. Can I do that?

Yes! Visit our Nonprofit Partner Page to learn more about how you can donate directly to our partnered organizations.

10. Are the decorations weather-resistant?

Yes! We select high-quality, weather-resistant décor designed to withstand outdoor conditions. However, extreme weather may require additional care.

11. What happens after I book?

Once you book your package, we’ll contact you to discuss your preferences and confirm all the details.

12. How long does installation take?

Installation typically takes 1–2 hours, depending on the package and design complexity.

13. What if I have questions or need assistance during the process?

We’re here to help! Contact us anytime, and we’ll do our best to assist you promptly.